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Call us for all your car needs! 916-985-3455

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

ASSOCIATIONS

  • ACDelco
  • ASE (Automotive Service Excellence)
  • IDENTIFIX
  • Jasper
  • NAPA
  • ALL-DATA
  • BBB (Better Business Bureau)
  • Mitchell1
  • BG
  • Enterprise
  • Wix
  • Interstate Batteries
  • Gates
  • Car Care Aware

Testimonials

  • My car overheated and I decided to bring my car her after someone recommended them. They were beyond helpful and even printed out information for me. They explained exactly what they were doing and why. It could have been more expensive, but they only charged the standard rate. I plan on going back again! Thanks Scott.
    -William H.

  • Great service staff, friendly, and quality work. Trustworthy group that will strive for your best and not over charge you.
    -Marie C.

  • Excellent customer service and a fair price. What else can you ask for? They are great!
    -Laurel N.M.

  • Scott was patient and thorough as was Alex. They took their time to really think through solutions for a rather difficult problem and then took care of everything really well. They were caring and competent. Scott explained the problems and possible solutions in a way that even someone like me could understand. I really appreciated that!
    -Sally O.

  • A Big thank you to Scott and the excellent staff at Folsom Auto Center for solving several problems in my car in one day, including check engine light with multiple codes and engine running rough, which had been progressively getting worse. Problem identified, new part, expert fine tuning and now it is running like new. They also provided shuttle service so I could pick up my car. First rate service and repairs!
    -Cinde M.

  • Great Service! Fast and professional. I will be back.
    -Ingo S.

  • We have been bringing our ford explorer here for over 2 years. They have provided great sevice at reasonable prices.
    -T B.

  • Always the best service from them. Very thorough technicians and the best prices that I have been able to find. I have always done my own work on my car because I don't trust shops to work on it, but I happily take it to this shop.
    -Russell N.

  • Took a truck in to get a pre purchase inspection, the guys got the truck into the shop and onto a lift within two hours of me calling and they quickly discovered deal breaking issues. Everything was smoothe and professional from the beginning, I was even given a significant discount for the fact that they did their job so quickly. Could not have gone better. From now on all of my vehicles will come here for any and all issues. Customer for life
    -Lyle W.

  • No hassle smog certification with friendly, knowledgeable staff and mechanics. I was in and out within the hour as a walk-in on a Wednesday.
    -Jeff I.

  • Since 2010 I have brought my Jeep here for any repairs or maintaince. I WILL not take my Jeep anywhere else. I feel blessed to have the professional, trustworthy and excellant service provided by everyone at Folsom Auto Center! And yes I highly recommend at every opportunity. Thank you guys for giving me peace of mind!!
    -Debra D.

  • Scott makes you smile and his heart is made of Gold.
    -Linda C.

  • I went here after looking for a smog service. I think this location deserves 5 stars for being expedient and knowledgeable. I was explained in a way so that I could understand and I was not pressured to buy any service; in fact I was told to wait and save some money on a certain oil leak and that was important to me. This shop focused on safety and not unnecessary and/or costly repairs.
    -Joshua A.

  • Great, honest repair! Wouldn't trust anyone else with my vehicles.
    -Kala B.

  • Great Experience...Honest and knowledgeable guys ..Never knew about this place until my car keep failing smog test at other places and the reason they gave did not make any sense... Finally went to this place ..this guy (Alex) explained to me and fixed it without any additional cost and finally my car passed smog..
    -Ghor K.

  • They made a mistake but quickly fixed it! Good Service!
    -Drew P.

  • Really friendly staff and honest service, will definitely bring my cars back here if they have any issues. I had my car towed here because of the good reviews and I agree that they're well deserved.
    -Joshua H.

  • Love them. My family has been going to Scott for 30 some years. They are a little pricey but definitely worth it.
    -Kayla S.

  • This place is great, the guys that work there are pretty cool. Ron ( the owner) Is actually a really cool guy and Alex is really nice. The best part is that it's a family owned. These guys are doing a great job for their community
    -Akul K.

  • Went in today to because the headlights on my pickup were not working. Ron asked if I could wait while he looked into it. He then had two replacement bulbs delivered in about 10 minutes, installed them for free (no labor charge!) and all I had to pay for was the light bulbs. Yes, I will be back for ANYTHING that my car may need. Highly recommend this shop.
    -Kirk P.